The room was spacious and exceptionally clean, making for a comfortable stay. The staff were accommodating and attentive, enhancing the overall experience. However, I did encounter issues with the elevator accessibility and intermittent hot water, which could use improvement.

Couples looking for comfort in a convenient place

The room was clean spacious with a huge living area kind of unexpected and the staff they were friendly like they actually wanted to help which is rare nowadays

It wasn’t cheap but still okay considering the comfort level and amenities offered

great location but needs better housekeeping

The junior suite was spacious offering a relaxing atmosphere. The access to nature trails provided a pleasant way to unwind after a long day.

Housekeeping service could be more attentive.

Warm Hospitality and Comfortable Stay!

Had a great experience at this hotel! The staff were incredibly friendly, especially the breakfast manager who went out of his way to assist with our meals. The room was spacious and clean, providing a cozy retreat after a busy day. Always ask for extra linens if needed!

We loved the huge room with cozy decor and the convenient location near shopping and dining options. Perfect for nature lovers!

This place is an excellent fit for a quick stopover in Charlotte with exceptional value. We arrived early and got a huge room right away, way bigger than what we expected. If you want space and convenience, this is the spot.

Spacious junior suite and friendly staff, but no ice machine on the first floor.

I recently had a great stay with my partner, enjoying the spacious junior suite and the tasty breakfast each morning was a delightful surprise! The food exceeded my expectations, especially the fresh spread at breakfast. Just one note, while the photos showed a perfectly arranged space, the bathroom felt less updated than I imagined. Still, I would definitely choose to stay here again!

The hotel had a welcoming atmosphere, and the room was exceptionally clean, equipped with comfortable beds that made for a restful night. The staff were accommodating, ensuring I had everything I needed during my stay.

Improve elevator accessibility for seniors.

The room felt spacious and was thoughtfully decorated. The location allowed easy access to nearby attractions, which was a big plus. The staff welcomed me with genuine smiles and made check-in seamless. I appreciated having a mini fridge to store snacks and drinks. However, I faced a serious issue with the cleanliness during my stay. My room wasn't cleaned properly, leading to wet towels and trash remaining in the room. When I contacted reception, they mentioned I needed to request cleaning, which wasn’t communicated at check-in. This lack of information was frustrating. The night noise from hallways was also distracting, making it hard to get a good night's sleep. A few lightbulbs in the room were burned out, adding to the dim ambiance, and the service at times felt a bit indifferent.

a truly delightful stay with outstanding breakfast and friendly staff that will warm your heart

Fantastic breakfast with friendly staff!